Normal wait time before receiving license key?

Hello

I ordered the upgrade to SliceX w Mocha over two weeks ago and am still to receive my key license. Is this normal behaviour for CoreMelt time wise? Also a number of emails to support have been sent (3)

Regards
Krzysztof

Last week was NAB Show, and they were all there, and that tends to slow down tech support for a lot of vendors. Normally you should have an email with your license number very shortly after your order has been verified. Be sure it's not going to a junk/spam folder. Now that NAB is over, I'd try contacting them again. I'll drop Roger a note to let him know, also.

You mention an "upgrade" and upgrades don't require any additional license numbers, you just install the latest version and that's it.

What’s your email .? It probably has been sorted out now but I will double check if you send me your email

Hello

Thank you for the reply.

My Coremelt email is slogopictures@gmail.com

Regards
Krzysztof

Please to say all was resolved.
Thanks to the CoreMelt folks.

K