Hi Everyone! I hope someone here can help me out.
Untill few days ago I was able to import R3D files from my EPIC W (8k files) in FCPX. I was already on Sierra.
Then it was a Sierra update to 10.12.2 and after that something very strange happened.
When I tried to import the R3D again, I just see a pink frame. You can actually scrub on it (so you see the video) but as you stop it become pink. The as soon I try to import FCPX Crashes!
Crashed Thread: 31 Dispatch queue: com.apple.helium.rq.gpu-ru0.vs0.gcd
.I thought was Color Finale that was doing some kind of conflict...so I removed it and today I decided to reinstall FCPX.
Also I reinstalled the red workflow from red.com
And nothing happened...same problem (see picture!)
Here is what I don't understand:
1. The file 8k from Red Epic W, works perfectly in red cine, so is NOT my GPU actually it works quite fast in red cine x.
2. I also downloaded 8K Helium files from red.com and I have the same problem, so is NOT my camera....
3. If I import in FCPX a files from SCARLET W it works great!
So at this point...I really don't know what can be!
Strange thing is that some people say that it works for them, but I dont know if they have same updated both in FCPX (the latest one) and SIERRA.
HOpe someone can help, there is also anothers person have my same problems.
Ok, I was able to find a solution that seems to fix the problem. Doesn't actually get to the root of the problem, but does fix it. Create optimized media with the files and they won't show up pink anymore.
HI Guys, thanks just been at the phone with Apple for 2 hours...they have no idea...the guy installed same configuration I have on his Mac and worked fine...he said that if was a Ram or GPU problem it also affect other things not only FCPX. We also resetted the Vram but nothing.....so the only thing I have to do is to reinstall the OS on my computer but I can't do right now as I have some works to finish in prores (which works fine)
I can't even do proxy or optimized media as it crashes!!
The frustrating thing is that WHY dragon files works and helium files not, I suppose something in the plug in has crashed or has been deleted somehow??? If was a gpu or ram problem it should do that also with others files!
6k Helium Dont' work
6k Dragon works perfectly!
It is obvious that your problem has began after updating the OS. OS updates always screw up some (or a lot of) things, and that's why we advise never to install any OS updates as soon as they are available. Especially if you use your computer for payed work and/or if you are in the middle of a project.
Just reinstalling the OS may solve the issue.
If it doesn't, it could be that the OS update has damaged your User preferences (which also affect the RED plugin preferences). In that case you might try to create a new Admin User and see if the problem still happens when you work with the new User. If the problem is solved by creating a new User, post back here so we can show you how to safely restore your old User account.
Pardon if this has been mentioned before, but did you install Red's "Quicktime Workflow" update for Sierra? I'll assume everyone is up to date with this, right? Or at least did a reinstall after the OS update?
Those notes from Blackmagic are outdated. Here you see native RED Weapon 8K R3D footage both in the FCP X 10.3.3 clip browser and on the 8K timeline on a maxed out 2015 MBP running Sierra 10.12.3:
The clips play without any hiccup in the clip browser. On the timeline they play smoothly using Better Performance in either a 2K or 4K project, or using Better Quality in a 1080p project. Which is quite amazing.
And here you see native RED 8K R3D playing smoothly from a LumaForge rack server on a 6NMP machine running Sierra and FCP X 10.3.2 using Better Performance with an 8K monitor attached to it in a studio in London:
Of course this does not solve your problem, it just shows that there must be something within your specific configuration that causes this issue, and it's not related to FCP X. If creating optimized or proxy media can help you going for the moment, do so.
We maybe find the problem (only me and anither guy inthe USA have the sma issue) and it looks like is related to our graphic card the Intel Iris. Are the photo above Macs with which graphic card?
Thanks guys, sadly it doesn't work at all. The problem we thinknis indeed the Intel card, if Intell will not send an update the files will never work. I only can use davinci with R3D files or red cine. I contacted Intell too but they said we need to wait!!!
No chance then lol