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TOPIC: Frame.io, anyone else have these issues.

Frame.io, anyone else have these issues. 13 Feb 2019 12:00 #98914

  • MarcJWebb
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Hi all.

Hope you are all well.

I am having some very annoying and strange behaviour and wanted to know if you guys ( anyone ) have had the same or similar issues?

- share destinations show directly after installing frame.io, but if I quit FCPX and then open it again, they all disappear.

- was advised to add the share destination manually, this just fails on the Frame.io end, but shows as SUCCESSFUL on the FCPX end.

- import comments option only brings up a box from FCPX end, asking which library I want to import it to but doesn't not show any comments at all, or give me the drag and drop tile like shown on the site.

please can anyone help shed some light on this at all?

Thanks In advance.
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Frame.io, anyone else have these issues. 15 Feb 2019 18:45 #98936

  • Doug
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I don't have any real insight for you unfortunately, but I do use Frame.io extensively and have found their customer support is really top notch. If you haven't, reach out to them directly they're quite responsive. Best of luck!
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Frame.io, anyone else have these issues. 16 Feb 2019 06:23 #98941

  • spurratic
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I had a similar issue.....contacted Frame.io via the chat icon and they helped me solve it. Don't remember exactly what I had to do but they were extremely helpful
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Frame.io, anyone else have these issues. 16 Feb 2019 13:06 #98944

  • FCPX.guru
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Another very happy Frame.io user with fairly good customer support history.
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