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TOPIC: [SOLVED] 10.4 random crashes at startup in Sierra 10.12.6

[SOLVED] 10.4 random crashes at startup in Sierra 10.12.6 09 Jan 2018 19:17 #93092

  • Benzebub
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Hi everyone!

Hope I am posting this at the correct place. About 7 times out of 10 my Final Cut Pro X crashes at startup on my 2014 MacBook Pro 15" since updating to 10.4. It works without any issues on my 2017 27" iMac.
Both are running 10.12.6.
I have tried it on another local admin user with a blank library and the same thing happens.
EDIT: I have also started it with CMD+ALT to clear preferences. END EDIT.
I have run the Final Cut Remover to uninstall both Final Cut and Motion and then reinstalling them form App Store and I have also reinstalled the OS (just a reinstall without erasing first). Other things tried is verifying the disk and also removed all system wide third party audio plugins since I have a few just to remove the as a potential cause.
I used to have mInstaller installed but I have removed it in case it caused it after the upgrade to 10.4.

I have ran out of ideas and I am afraid erasing and reinstalling is the next step, however I have a lot of Applications that would need to be reinstalled and relicensed so this would take a long time.

Does anyone have any suggestion on things to try before erasing and reinstalling?

EDIT: Found an old plugin from an old version of CamTwist that I hadn't updated and removed it. Works perfectly so far.
Last Edit: 10 Jan 2018 16:44 by Benzebub.
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10.4 random crashes at startup in Sierra 10.12.6 09 Jan 2018 20:32 #93093

  • joema
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While FCPX 10.4 runs on Sierra, a fair number of issues have been reported. Is there any possibility you could update to macOS High Sierra? Whether that's the cause or not, it's possible you'll simply encounter another problem if you stay on Sierra.

When you say "crashes at startup", does this happen even when no libraries are loaded? I assume yes, if you reset preferences, but want to make sure. When troubleshooting things like this we always examine whether FCPX is touching any data in any libraries or did it crash on startup without touching anything. The way to rule this out is close all libraries in FCPX so when it starts up no libraries are open.

Is there any possibility you don't have sufficient free disk space? That can cause startup crashes of apps (like FCPX) trying to use lots of memory.
Last Edit: 09 Jan 2018 20:34 by joema.
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 09:29 #93103

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Thanks for your reply and suggestions.
I have been waiting for High Sierra to mature a bit more, maybe worth the test. I just updated the computer from El Capitan to be able to run same version of Motion on my computers. I cannot recall any crashes in the first week or so after updating.

Yes, it is with a blank library. I tried this in a blank, new, admin account with no libraries available and it happened with the default "Untitled" library. I removed the test user and added another one a few times and on some tests it crashed before creating a new library.
Seeing that it is System Wide and occurs after complete reinstallation it could either be, as you say, the it is not compatible with the OS or that I have left something installed in the /Library folder that is causing it.

I have about 120GB free on my 500GB drive so free space should be plenty.

Once I have gotten it to start (by choosing relaunch in the crash dialog) I never experience any crashes so it is just during startup it is vulnerable, so to speak.

EDIT: I recall this started after I tried to uninstall mInstaller. It may just be a coincident. Could it be that it has left some damaged files? I removed it from the /Applications folder and also from the /Library/Application Support/Plug Ins folder along with the Motion Templates. Have I missed any location that may also have been missed by the Final Cut Remover from Digital Rebellion?
Last Edit: 10 Jan 2018 09:44 by Benzebub.
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 11:41 #93104

  • joema
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Benzebub wrote:
...I have been waiting for High Sierra to mature a bit more, maybe worth the test...

That is normally a prudent step, but the time to take that step was before you upgraded to 10.4. While usually upgrading FCPX on the prior macOS isn't that big a deal, there have been numerous reports of issues running 10.4 on Sierra. I can't guarantee your current problem is related to this but even if not, it's quite possible you'll encounter other problems if you don't upgrade to High Sierra.

We could spend lots of time chasing a weird issue from a Sierra/10.4 interaction. If there's any way you can upgrade to High Sierra it could eliminate that possibility. Lots of people are on HS and 10.4 with no problems. I'd be on it myself but I'm in the middle of a big project.

Benzebub wrote:
....Yes, it is with a blank library. I tried this in a blank, new, admin account with no libraries available and it happened with the default "Untitled" library...it could either be, as you say, the it is not compatible with the OS or that I have left something installed in the /Library folder that is causing it....I have about 120GB free on my 500GB drive so free space should be plenty...

OK thanks for that info and for checking that.

Benzebub wrote:
....Once I have gotten it to start (by choosing relaunch in the crash dialog) I never experience any crashes so it is just during startup it is vulnerable, so to speak...

OK so it's only a single crash on the initial launch of FCPX, after that it runs OK.

Benzebub wrote:
.....EDIT: I recall this started after I tried to uninstall mInstaller. It may just be a coincident. Could it be that it has left some damaged files? I removed it from the /Applications folder and also from the /Library/Application Support/Plug Ins folder along with the Motion Templates. Have I missed any location that may also have been missed by the Final Cut Remover from Digital Rebellion?

Did you use Final Cut Remover only *after* the problem happened? That app hasn't been updated since 10.4 came out.

I have lots of MotionVFX effects and several from Digital Rebellion without any problems, and I recently updated mInstaller. However I'm on Sierra and 10.3.4.

I did have a problem (can't remember exact symptoms) from CoreMelt using an old version of a plugin called FileTools. The correct version 1.2 is dated Oct 20 2017, size 301KB in /Library/Graphics/Quartz Composer Patches. Doing a CMD-I on the file should show ver. 1.2.

If you use FxFactory and have not updated it, it's a good idea to do so.

I emphasize with you about maybe having to do a clean install. That is absolutely brutal with all the specialized application and plugin authentications.

Can you post the call stack of the crashing thread? Is it always the same call stack?
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 15:06 #93109

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It could take up to 10 tries of relaunching it before it started, but oftentimes it only took one or two tries.

I took a look in the /Library/Graphics/Quartz Composer Patches but there was nothing there and then I noticed a folder I hadn't looked in before. I had an old plugin from CamTwist in /Library/CoreMediaIO/Plug-Ins/DAL that I moved out and now it launches properly. Have opened it about 10 times now without any crash. I'll leave my, sometimes, incoherent ramblings here hoping that it may help someone else.

Thanks for all suggestions!

Hopefully it will work OK for a while so I can postpone another OS update for a while.
Last Edit: 10 Jan 2018 15:08 by Benzebub.
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 15:37 #93110

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Benzebub wrote:
....I had an old plugin from CamTwist in /Library/CoreMediaIO/Plug-Ins/DAL that I moved out and now it launches properly. Have opened it about 10 times now without any crash....

Thanks for the update. I suggest you email CamTwist and let them know.
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 15:47 #93111

  • ButchM
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You didn't have to wait long to help someone Benzebub ... hadn't had any issues until this morning with 10.4 then it would hang momentarily and crash on startup. Then I would get message about failed when reopening windows asking if I still wanted to reopen.

I came here to see if there was a solution ... saw your reference to the CamTwist plugin, deleted same and now FCP X 10.4 is doing just fine.

Thanks
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 16:26 #93112

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ButchM wrote:
You didn't have to wait long to help someone Benzebub ... hadn't had any issues until this morning with 10.4 then it would hang momentarily and crash on startup. Then I would get message about failed when reopening windows asking if I still wanted to reopen.

I came here to see if there was a solution ... saw your reference to the CamTwist plugin, deleted same and now FCP X 10.4 is doing just fine.

Thanks

I will download the latest version first to test, maybe it has been fixed in a newer version. Otherwise I'll let them know.
Last Edit: 10 Jan 2018 16:27 by Benzebub. Reason: Added quote.
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10.4 random crashes at startup in Sierra 10.12.6 10 Jan 2018 16:26 #93113

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ButchM wrote:
You didn't have to wait long to help someone Benzebub ... hadn't had any issues until this morning with 10.4 then it would hang momentarily and crash on startup. Then I would get message about failed when reopening windows asking if I still wanted to reopen.

I came here to see if there was a solution ... saw your reference to the CamTwist plugin, deleted same and now FCP X 10.4 is doing just fine.

Thanks

Wow, that was fast! Glad it was helpful. :)
Last Edit: 10 Jan 2018 16:27 by Benzebub. Reason: Added quote.
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[SOLVED] 10.4 random crashes at startup in Sierra 10.12.6 15 Jan 2018 08:13 #93300

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Ok, now I have had time to test and the issue has been fixed in a later version of CamTwist. It show what an eco-system your OS and applications are and the importance of being aware of what you have installed. ;)
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[SOLVED] 10.4 random crashes at startup in Sierra 10.12.6 31 Jan 2018 11:01 #93799

Found out that layered PSD files were causing random crashes. Running on both Macbook pro Retina late 2014 or iMac late 2012. Solution was to delete all PSD images and just used jpeg. So far, no crashes.
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