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TOPIC: Timeline now a large red space....

Timeline now a large red space.... 20 Oct 2017 17:08 #91218

FCPX crashed and now I'm faced with a large red space instead of a timeline (see pic). No matter how many Projects I enter there's no timeline just a red background.
I've had a new top spec 27* iMac (only 8GB memory though) for only a couple of months and it came with the creative suite pre-installed. The performance of FCPX was poor from the start with crashes every now and then but it appeared to get a little better after the new High Sierra OS was installed but I'm still unimpressed.
Can any one help regarding this issue please? Or short of that, can any one tell me how I go about trying to get the issue sorted via Apple?
Cheers.
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Timeline now a large red space.... 22 Oct 2017 20:14 #91240

  • joema
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FCPX is generally reliable and normally doesn't crash, however any software can crash under certain conditions. 8GB isn't much RAM but I've edited a lot of 1080p material on an 8GB 2013 MacBook Air and it runs OK.

First evaluate how much free disk space you have on your system drive, you should have at least 20% free. If it's less than that, delete or offload to external storage.

If you Mac itself is unstable that can cause resource-intensive apps like FCPX to crash. You can try running Mac diagnostics: support.apple.com/en-us/HT202731. However if this finds no problem that is not conclusive since it's not nearly as rigorous as diagnostics run by the Genius Bar at an Apple store. However if it does fail there's a serious hardware problem.

It's a good idea to check your hard drive performance, so you can run the Black Magic hard disk test on all of your drives. If any drive is below 100 megabytes/sec I'd be suspicious and investigate further: itunes.apple.com/us/app/blackmagic-disk-...st/id425264550?mt=12

Re the red region, your FCPX library may be corrupted. To recover this you can try restoring it from the automatic backups: support.apple.com/kb/PH15847?locale=en_US

Before doing this you might want to make a manual backup copy of your library from Finder by clicking on it and selecting "duplicate". However if it's a managed library with lots of media inside that may not be practical due to the size.

Another commonly-recommended step is resetting FCPX preferences . The procedure is described here, along with various other troubleshooting steps: support.apple.com/en-us/HT203477

It's a good practice to have a continuous backup of your entire machine. Time Machine makes that very easy. If you had this and if the FCPX auto backups did not work you could still restore your library before the failed state: support.apple.com/en-us/HT201250

For serious work it's good to have two different types of backups on two separate backup drives such as Time Machine plus Carbon Copy Cloner: bombich.com/
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Timeline now a large red space.... 23 Oct 2017 02:08 #91242

  • spurratic
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Just delete the app and then re-install. You won't lose any work, because the app is not linked to any of your files. Delete it, restart, then re-install from app store.

Make sure to run a time machine backup first.
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Timeline now a large red space.... 28 Oct 2017 13:06 #91337

Thanks for the replies, they are appreciated.

Spoke to Apple and was put through to a guy who specifically deals with FCPX. He hadn't seen this before and took a screengrab. Long story short I was handed over to an Apple Advisor who basically carried out spurratic's advice - reinstall and time machine back up. Fingers crossed, everything is not too bad at the moment but I've yet to really do a lengthy FCPX session.
Learned one or two things as a result, one of which is that my new iMac only supports FAT not FAT32, consequently I can't transfer files over 2 GB to a FAT/FAT32 drive. It seems the moment Apple decides that something is outdated (FAT, headphone jacks on mobiles) it simply drops them and tough luck if you don't adapt.
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